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Important numbers

24-hour Mental Health and Substance Use Crisis Hotline
1-844-211-0971
In life-threatening situations, call 911.

Louisiana Medicaid Customer Service Line
1-888-342-6207
TTY for the deaf: 1-800-220-5404

Member Services
1-888-756-0004
TTY for the deaf: 1-866-428-7588

Pharmacy Member Services
1-866-452-1040
TTY for the deaf: 1-800-846-5277

Nurse Call Line
1-888-632-0009

Ride Assist Line
1-877-659-6144
Also known as the "Where's My Ride?" line. When a ride is scheduled through the Non-Emergency Medical Transport (NEMT) line at 1-888-913-0364, you can call the Ride Assist Line to:

  • Check on your ride status
  • Tell the NEMT provider that you are ready to be picked up from your appointment or discharged from an inpatient stay