Weather emergencies - frequently asked questions
- How do I get medical care if I am out-of-state for a weather emergency?
- How do I talk to AmeriHealth Caritas Louisiana if I temporarily move because of a weather emergency?
- How do I get a copy of my medical records?
- What do I need to take with me if I am evacuated so that I can still get medical care?
- How can I get transportation to my doctor during a weather emergency?
- Will there be a provider willing to see me if I am moved to another Parish because of a weather emergency?
- Will my provider be open during a weather emergency?
- What if I lose durable medical equipment (DME) and need a replacement during a weather emergency?
How do I get medical care if I am out-of-state for a weather emergency?
When medically necessary, we will make plans for you to use out-of-network doctors. Review AmeriHealth Caritas Louisiana’s prior authorization requirements in your member handbook (PDF). They’ll be in place during an evacuation.
How do I talk to AmeriHealth Caritas Louisiana if I temporarily move because of a weather emergency?
You may call AmeriHealth Caritas Louisiana’s Member Services line at 1-888-756-0004.They are open 24 hours a day, 7 days a week. They can help you change or update your address. Member Services can also help you find a doctor in an emergency.
How do I get a copy of my medical records?
AmeriHealth Caritas Louisiana will provide you with one free copy of your medical records on file with AmeriHealth Caritas Louisiana upon request. You may request a copy of the medical records on file with AmeriHealth Caritas Louisiana by calling our Member Services Department at 1-888-756-0004.This number is printed on the back of your member ID card and is also available on our website. AmeriHealth Caritas Louisiana’s Member Services representatives are available 24 hours a day, 7 days a week.
What do I need to take with me if I am evacuated so that I can still get medical care?
How can I get transportation to my doctor during a weather emergency?
Call our Member Service Department at 1-888-756-0004 if you need help with transportation. AmeriHealth Caritas Louisiana’s Member Services team is always available to help you, even in a disaster.
Will there be a provider willing to see me if I am moved to another Parish because of a weather emergency?
You may contact the Member Services Department at 1-888-756-0004. AmeriHealth Caritas Louisiana’s Member Services line is available 24 hours a day, 7 days a week. They can help members find a provider who is open to see them.
Will my provider be open during a weather emergency?
During a weather emergency, check our website for a list of temporarily closed doctor’s offices. You can also call our Member Services at 1-888-756-0004 for help with finding a doctor.