Member responsibilities

We need you to help us. It is important to remember to:

  • Let AmeriHealth Caritas Louisiana and your health care providers know of any changes that may affect your membership, health care needs or benefits. Some examples include, but are not limited to the following:
    • You are pregnant
    • You have a new baby
    • Your address or phone number changes
    • You or one of your children has other health insurance
    • You have a special medical condition
    • Your family size changes, or
    • You move out of the parish or state including in response to a weather emergency or other disaster.

REMEMBER: You must also call the LA Medicaid customer service line to let them know of any changes.  For help, please call 1-888-342-6207.  For TTY users, please call 1-800-220-5404.  You can also go to the Louisiana Medicaid Online Services.

  • Keep your benefits up to date with by calling the LA Medicaid customer service line at 1-888-342-6207. For TTY users, please call 1-800-220-5404. You can also go to your local Medicaid eligibility office or visit them online. Find out when your benefits will end. Make sure all your information is up to date so you can keep your benefits.
  • Let AmeriHealth Caritas Louisiana know if your ID card has been lost or stolen. Misuse of your ID card, including loaning, selling or giving it to others, could lead to losing your Medicaid or legal action.
  • Showing your ID card when using health care services.
  • Be aware of the benefits and services available through AmeriHealth Caritas Louisiana and how to use them.
  • Work with AmeriHealth Caritas Louisiana and our health care providers. This means following the guidelines given to you about AmeriHealth Caritas Louisiana and following your health care provider's instructions about your care. This includes:
    • making appointments with your health care provider
    • canceling appointments when you cannot make your appointment
    • giving your health care provider your correct medical history and information
    • calling AmeriHealth Caritas Louisiana when you have questions.
  • Treat your health care providers and their staff with respect and dignity.
  • Talk with your health care provider to agree on goals for your treatment, to the degree you are able to do so.
  • Talk with your health care provider so you can understand your health problems, to the degree you are able to do so.
  • Follow the grievance process if you have a problem with a health care provider.
  • Try to follow a healthy lifestyle, staying away from behaviors that are bad for your health.

If you have any questions about your responsibilities or for more information, please call Member Services.

Members