Keep your Medicaid information up to date to maintain coverage.
Healthy Louisiana members need to make sure their information stays current to ensure their Medicaid coverage. You can make changes to your address and your financial and employment information online. You will need to create an account to make changes.
Medicaid is now checking eligibility more than once a year, so it is important that your information and your address are current.
If you get a letter from Medicaid asking for more information or asking you to verify your income, be sure to respond as soon as possible. If you do not, your case may be closed and you may lose your Medicaid coverage, even if you are still eligible.
AmeriHealth Caritas Louisiana puts members first. We want to make sure you are able to get the quality care you need. We are committed to providing excellent member services. See how we are leading Louisiana in quality care.
Watch the video below to see how we can help you.
Here you will find information about your health plan benefits. You can also search for a provider and view other plan information.
If you have any questions, call Member Services at 1-888-756-0004. Our Member Services department is available 24 hours a day.
Urgent care and you
Not all injuries and sicknesses need emergency room visits, but they may still need medical attention. For little to no wait time, you can visit an urgent care center.
We're here to support your physical and behavioral health needs
If you think you need behavioral health services, talk to your primary care provider (PCP). That's the best place to start. Tell him or her how you feel. Ask about behavioral health providers who can help you.
Not sure how to access these services? Call Member Services at 1-888-756-0004. Our Member Services department is available 24 hours a day.
If you are having a behavioral health crisis that is not life threatening, call our Mental Health and Substance Use Crisis Hotline at 1-844-211-0971 for help. If your crisis is life threatening or an emergency, call 911.
Learn more about your mental health benefits
What would you like to do?
Quick contact numbers:
- Member Services: 1-888-756-0004; TTY 1-866-428-7588
- Pharmacy Member Services: 1-866-452-1040; TTY 1-800-846-5277
- Nurse Call Line: 1-888-632-0009
- Mental Health and Substance Crisis Hotline: 1-844-211-0971
Use this hotline if you have feelings of harming yourself or others.