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Attention AmeriHealth Caritas Louisiana providers:

July 13, 2019 - Due to impact of Tropical Storm Barry on Louisiana, AmeriHealth Caritas Louisiana has made important temporary adjustments to its coverage policies and procedures for members living in parishes under mandatory evacuation orders (currently Jefferson, Plaquemines, Lafourche, Terrebonne and St. Mary). Read our important provider update (PDF).

The following providers have notified AmeriHealth Caritas Louisiana of office closures related to the storm:

Updated July 15, 2019: Ochsner Urgent Care clinic, 701 Poydras St., Suite 107, New Orleans, LA 70139

Medicaid urges enrollees to update information to maintain eligibility.

The Louisiana Department of Health (LDH) is seeking provider assistance to encourage their Medicaid patients to keep their case information (address, financial, and employment) updated to ensure eligibility. This can be done through Medicaid’s new Self-Service Portal.

Updated information is increasingly important as Medicaid is conducting more frequent eligibility verifications with its new eligibility and enrollment system. Previously, income was verified annually. Additionally, renewals will be handed by mail only, making it important that recipients keep their contact information updated so they do not miss important mail.

Providers are asked to remind their Medicaid patients to respond to any mail from Louisiana Medicaid in the timeline provided in the letter. Failure to respond could result in case closure.

Learn about the Louisiana State Opioid Response (LaSOR) Project

LDH-OBH in Partnership with LSUHSC–Dept. of Psychiatry is seeking office-based opioid treatment (OBOT) providers. If you are interested in participating, download the LaSor Flyer for more information.

Providers can now update demographic information via NaviNet

AmeriHealth Caritas Louisiana providers now have the ability to attest to the accuracy of practice data and submit demographic changes (PDF) directly through NaviNet via the Provider Data Information Form feature. This feature is only available to professional provider groups at this time.

Partners in Care

As an AmeriHealth Caritas Louisiana provider, you're our partner in member care. Our goal is to help you operate effectively and efficiently. Working with providers like you, we can deliver quality, cost-effective care and better health outcomes for our members.

Get your health plan news via e-mail. Sign up for our free Network News service to receive important health plan communications from AmeriHealth Caritas Louisiana.

Quick contact numbers:

  • Provider Services: 1-888-922-0007
  • Provider Network Management: 1-877-588-2248
  • Credentialing: 1-888-913-0349

Important information:


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