Asthma Care Center

Resources for you

Let Us Know Program

If you have a member who is an uncontrolled asthmatic, has trouble adhering to their asthma medication regimen, or had several trips to the emergency room for asthma control, please Let Us Know.

Any barrier a member may experience in their effort to gain control of their asthma symptoms (language barriers, lack of transportation to appointments, etc.) may be reported to us through the Let Us Know program, so that our Case Management department may lend a hand to both your office staff and the member.

For assistance please contact Rapid Response and Outreach Team at 1-888-643-0005 from 8:00 a.m. – 5:00 p.m.

Search “Asthma” in our clinical policies to view current professional standards that our Providers can use as a guide in the treatment of our members.

Additional Provider Resources

The American Lung Association offers asthma resources for health professionals, including asthma data and statistics, strategies for addressing asthma, and professional tools.

The Centers for Disease Control and Prevention provides information and resources about asthma. For more information, visit the CDC asthma page.

The National Heart, Blood and Lung Institute provides information to help patients learn about the latest information on asthma management. For more information, visit the National Heart, Blood, and Lung Institute.

HEDIS Requirements

You play a central role in promoting the health of our members. This is reflected in our HEDIS scores. You and your office staff can help facilitate the HEDIS data collection process by:

• Providing the appropriate care within the designated timeframes.
• Documenting all care in the member’s medical record.
• Accurately coding all claims.
• Responding to our requests for medical records within 5 business days.